Client work, published once it's cleared.
Banking and enterprise engagements are usually covered by confidentiality agreements, so case studies here are published only with client sign-off.
Global KYC and transaction-monitoring training for ING, with ACAMS
ING — a Dutch banking group serving over 38 million customers in more than 40 countries — partnered with ACAMS (the Association of Certified Anti-Money Laundering Specialists) and ElephantThink on a 4-year agreement to deliver its first fully online compliance training programme. ElephantThink built and delivered the programme on its Smart Learning Platform: a web and mobile SaaS solution available in nine languages (English, Dutch, French, German, Italian, Romanian, Spanish, Turkish and Polish), combining ACAMS' AML, Sanctions, KYC and Transaction Monitoring curriculum with gamification, hyper-personalised spaced repetition and verifiable digital certificates for every qualifying employee.
“The mix of very high quality content from our partner ACAMS combined with our capabilities on AI, gamification and digital claims can really turbo charge people's learning.”Read the press release
- Agreement
- 4 years
- Languages
- 9
- Reach
- 40+ countries
A voice AI bot that cuts missed field-engineer appointments for a European telco
A European telecommunications provider was losing engineer time to customers who weren't home, or no longer wanted, a scheduled appointment. We built a voice AI bot that calls each customer ahead of their visit to confirm the booking, answer simple questions and offer to reschedule on the spot — writing the outcome straight back into the scheduling system so engineers are only dispatched to appointments that are actually going to happen. Missed appointments have dropped significantly since go-live.
Beyond the appointment-confirmation use case, the same voice AI approach typically brings a few other benefits we see across deployments: it runs around the clock without adding contact-centre headcount, it can place thousands of calls in parallel during a busy day, and it frees live agents from routine confirmation calls so they can focus on the conversations that actually need a person.
- Missed appointments
- Reduced significantly
- Availability
- 24/7 automated calls
- Call capacity
- Thousands / day
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